Frequently Asked Questions

 

ABOUT US

 

Who are you?

We are a small, passionate and enthusiastic team of DJ’s, Photo Booth Attendants, Service Technicians and a Photographer. We are based in Perth, Western Australia and service the metropolitan area, semi-rural areas, the south-west, and beyond! We adopt a fresh and energetic approach with our DJ-services, whilst taking great pride in our setups through our hire division – it’s what we have become renowned for! We use only the latest in Audio, Lighting and Visual technology that is sure to impress. Whether you’re after Professional DJ Services, PA or Lighting Hire, Photo Booths, All-inclusive Party Zones, Outdoor Cinemas, a themed concept party (UV or Snow Party?) or Custom Equipment Rental – you’re in the right place! It’s YOUR party and you’re about to celebrate it YOUR way!

 

Do you have a store?

We do not have a store front as we simply don’t need one! Afterall…we bring the party to YOUR place! Without the huge over-head costs involved with having a shop-front we are able to pass-on savings directly to you! We are also not restricted by trading hours – that’s how we are able to provide our services to you 24 hours a day, 7 days a week, 365 days a year! We have a comprehensive website that displays true images of most of our available stock. All our equipment is held in secure storage locations both north & south of the river to ensure it is readily available if needed.

 

When are you open?

We are available 24 hours a day, 7 days a week including across holiday periods and long weekends. We have a 24-Hour Support Centre that can connect you to an available team member to answer any complex questions. Had a last minute equipment failure or planning a spontaneous party? Give us a Call!

 

What sort of Equipment and Services do you provide?

We provide a range of services and equipment - including Professional DJ Services, PA or Lighting Hire, Photo Booths, All-inclusive Party Zones, Outdoor Cinemas, a themed Concept Party (UV or Snow Party?) or Custom Equipment rentals. Can’t find what you’re looking for? Chances are we have it or can source it from one of our cross-hire partners.

 

I’m a DJ / Band Member. Can I hire Equipment from you?

Absolutely! We provide equipment and even install it for our DJ mates every weekend. Save yourself the hassle and let one of our Service Techs do it for you! Seen a Hire Package above that you like but don’t need the mixer or iPod plug & play kiosk? Not a problem!.. get in touch and we will sort you out with a great price.

 

What sort of area do I need? What if it rains?

For hire packages this varies – contact us if you need further information. Our DJ-Serviced Events Require an area approximately 4m x 2m for the DJ and their equipment. Equipment will not be installed in an open-air environment if there is any possibility of rain - we require a covered and well-protected area away from the elements. Perhaps consider hiring one of our Marquees to save you the worry! Most importantly... make sure there's plenty of space for you and your mates to dance!

 

Do you Hold Public Liability Insurance?

Of course! We have never needed it but it’s nice for both you and us to have it for peace of mind! We carry Public Liability ($10,000,000) and Property Damage ($10,000,000) Insurance to the sum of $20,000,000 through the Action Entertainment Insurance Group. A Certificate of Currency is available upon request. In addition, all our equipment is inspected upon every dispatch, and is Tested & Tagged in accordance with OH&S, WorkSafe and Australian (AU/NZS 3760) Standards.

 

Are your DJ’s Licensed?

They sure are! After all..the hard work of those artists and producers deserves our recognition. Our DJ’s are licensed to perform at Private events under our Business Licence # 1000148 with The Phonographic Performance Company of Australia Ltd.

 

Do you sell Equipment / Parts?

We are unfortunately not a retailer. We can however point you in the right direction to our mates over at Store DJ, our preferred Equipment Supplier.

 

BOOKINGS

 

How do I Book?

It’s easy! We understand you're busy – that’s why we offer you the opportunity to book 24/7 either Online or through our 24 Hour Support Centre – Call: 1300 300 042.  

 

When’s the best time to Book?

The earlier the better! We frequently accept bookings for DJ Services and Equipment Rentals for Weddings 18-months in advance. During peak periods (October-April) all our equipment and services are in exceptionally high-demand, often being fully booked weeks in advance for Saturday nights. In saying that, during the Winter months our DJ-Services and Photo Booths remain very popular – so get in early!

 

Do you accept short-notice Bookings?

For sure! For last-minute bookings please call us on: 1300 300 042 (24/7) to discuss your requirements.

 

Where can I get more info and prices on your Equipment Packages?

Simply follow the ‘Hire Packages’ link above. All the prices are listed on our website. Need to customise a package or need a quote for delivery outside our standard delivery zone – just Contact Us!

 

Can I modify a Package?

Of course! Need extra equipment? Want to swap something? Get in touch with us Here so we can adapt the package to suit your requirements.

 

Where can I get more info and prices on your Premium DJ Services?

Full info on our DJ-Services and the Package inclusions can be found Here. For a quote on our Premium DJ Services please Contact Us.

 

Can I hire particular Equipment by itself?

Yes, no problems! Contact Us with what you are after and we will sort you out with a great price! The more you hire, the more you can save!

 

DELIVERY / INSTALLATION

 

Do you Deliver? Can I Pick Equipment Up?

We deliver to all metropolitan area, semi-rural areas, the south-west, and beyond! For Hire Packages, delivery is charged by distance from the Perth CBD. For DJ-Serviced Events your quoted price is inclusive of all delivery, installation and dismantling prices, although a surcharge may apply for semi-rural and regional areas.

 

Some smaller Hire Packages and custom equipment rentals can be picked up from Cockburn. Larger packages, including those that have equipment with complex installation requirements (including trussing) must be delivered and installed by one of our qualified Service Techs in accordance with our Public Liability Insurance Coverage.

 

When will my equipment be Delivered?

On the Wednesday prior to your event our delivery schedule for the weekend is confirmed and you will receive a SMS delivery confirmation with the estimated delivery time. A service tech will arrive at this time to install and test the equipment, and guide you through the operating procedures (it’s designed to be pretty straight forward and we leave you with printed instructions!)

 

For DJ-Serviced Events, all equipment is delivered as above, whilst your DJ will arrive well before your event to conduct his / her own sound checks. You will also receive a SMS message on the Wednesday prior confirming delivery time of equipment, whilst also being provided with the direct contact numbers of the attending Service Tech and your DJ.

 

When do you collect the Equipment?

For Hire Equipment, we leave it with you to enjoy until the early hours of the morning, and collect it the next day. Same-night re-collection is available for a small additional fee – this is to compensate for the need to keep our Service Techs out on the road often to after 2am. For DJ-Serviced Events, equipment is dismantled and removed at the conclusion of your event.  

 

SUPPORT

 

What if something Breaks Down?

We have 24/7 support available in the highly unlikely event your equipment malfunctions. If the problem cannot be rectified through telephone troubleshooting we are more than happy to get one of our Service Techs out there to replace the faulty piece of equipment.

 

For DJ-Serviced Events, we always keep some back-up equipment on-site to manage any technical faults. We also have replacement equipment available through our hire division which can be immediately dispatched in the highly unlikely event of it being required.

 

PRICING, DEPOSITS & PAYMENTS

 

What Payment Methods do you accept?

We accept all major Credit Cards (Visa, Mastercard and Amex), Electronic Funds Transfer, or Payment in-Person at any National Australia Bank (NAB) Branch. Credit Card payments can be made Online. Click Here for other information on the above banking methods. We always appreciate your business and prompt payment – so we don’t impose any surcharges on our available payment methods.

 

Do I need to pay a Deposit?

Due to high demand for our services we require a 50% deposit to secure all bookings. This is capped at $250.00 – so this is the maximum you will ever pay to secure your event (excludes bookings with cross-hired equipment). If you need longer to pay, simply let us know as we are often happy to accomodate this.

 

When is the Balance due?

The balance is due on the day of hire, or prior if you wish (please be aware of standard bank clearance times for EFT). This is payable by Cash or EFTPOS (all cards accepted).

 

Is there a Bond?

A $150.00 Refundable Security Bond is applied to all hire packages to cover incidental damages. This is due with the balance on the day of hire, and refunded within 3 business days of return (although normally the same day).

 

Do you offer discounts for the hire of multiple items?

Absolutely! Get in touch with us Here, let us know what you are after and we will look after you!

 

Do you Price Match?

Sorry we don't! Our prices are already great! We trade as a specialist equipment and service provider, not a local budget party hire shop. We use only the latest in Audio, Lighting & Visual Technology – including high quality sound and PA equipment, intelligent ‘moving-head’ lighting fixtures, commercial trussing, full-colour animated laser shows, quality visual equipment, commercial-grade all-weather marquees, and much more! We use only reputable brands such as Pioneer, Alto Pro Audio, JBL, M-Audio, Shure, Chauvet and Dune. We do not import cheap chinese-manufactured replicas as we believe you deserve only the very best and most reliable equipment with exceptional service, all at the best possible price!

 

How do you provide Quality Equipment at such Competitive Prices?

To put it simply…our Team is fuelled by passion, not by money! We also have no over-head costs of maintaining a store-front (we have no need for one as we bring the party to you!). We utilise the most sophisticated and advanced automated booking management system available – facilitating online bookings, invoice management, online payments, payment reminders and integrated SMS delivery confirmations. It’s so advanced it even determines our delivery schedule using the most direct, fuel economic and environmentally-friendly route. All of the above saves both you and us time, and therefore money - savings which are passed straight on to you! It allows us to focus on what we do best – and that’s providing you with exceptional products and services, all at a great price!

 

Do you Have Special offers?

All the time, although the best deals are saved for our Facebook mates! Click Here and be sure to 'like' our Page!

 

EMPLOYMENT

 

I want to work for you! What do I need to do?

We are always on the look-out for passionate DJ’s and enthusiastic team members (including Photographers, Photo Booth attendants and Service Techs). For employment-related enquiries please email – jobs@youDJnow.com.au